Terms and conditions

You can submit your withdrawal from a purchase or service contract here. No account or explanation is required. Check the details below, then confirm your withdrawal.

Brand: Benheraze 3D
Legal operator: Yehor Bezhenar
Tax or business registration number: 310011078
Address:
Rua Dr Manuel de Arriaga 10
7800-178 Beja
Portugal
Phone: +351 920 246 378
Email: geral@benheraze3d.com

For any question, contact us by email or through the appropriate form.
Contact form ↗

Benheraze 3D supplies 3D design/modelling, technical preparation, 3D printing, prototypes and small runs from Beja. The seller and service provider is the operator identified at the start of this page. These terms supplement each proposal; mandatory law prevails, followed by the accepted specific terms.

Submitting a form is free, creates no order and carries no payment obligation. We may ask for more information, discuss possible scope and price in the private project conversation, or decline the work. A payable proposal or order is available only after the destination and applicable commercial conditions have been confirmed; the conversation alone does not create a contract.

The customer must provide accurate known measurements, units, interfaces, quantities, intended use, environment and special requirements, and must be authorised to use submitted files, drawings, brands and references. Benheraze 3D is responsible for using those elements correctly and for the manufacturing review included in the proposal. A production preflight is not a complete validation or certification of a customer-designed model unless expressly included. If we identify a relevant inconsistency or missing decision, we pause and ask rather than knowingly proceed on an assumption.

When we create the model, the proposal defines the brief, source information, deliverables, included revisions, formats, rights and intended validation. We share a review version before manufacture. The customer checks facts and preferences that depend on their context—such as names, supplied measurements, mating objects and appearance—while we remain responsible for the modelling work we perform and for correcting errors within the agreed scope.

Model approval confirms the version that was reviewed; proposal acceptance confirms the production specification, including material, physical colour, finish, quantity, tolerances, intended use, price and timing where applicable. Approval does not waive mandatory rights or excuse our errors. If a requirement changes, we assess it before the affected work continues and explain any effect on price or timing in advance. A deviation from objective conformity requirements is effective only where the law allows and the consumer has been specifically informed and has accepted it separately, expressly and unequivocally.

The customer warrants the right to use and reproduce files, brands and references. We decline weapons, unlawful purposes, rights infringement and critical applications without adequate specification and validation. Customer files remain theirs; rights in designs we create are stated in the proposal. Nothing is published without permission.

FDM produces layer lines and permissible variation in colour, texture, orientation and tolerance. Load, impact, heat, UV, moisture, chemicals, fatigue, food contact and certification must be disclosed. A prototype is not automatically a certified or safety-critical part. Special testing and tolerances must be agreed.

For an eligible future order, the proposal must identify the agreed work, total price and applicable tax, payment terms and delivery method before acceptance. Production, service and delivery timing would be agreed for that order. No price discussed in an initial enquiry is a request to pay.

Consumer rights and business terms differ. Any accepted proposal must respect the mandatory consumer protections applicable to that transaction. Customisation or approval does not, by itself, remove statutory conformity rights. No fixed national guarantee period is promised by this general information page.

Assessment compares the delivered work with the accepted description, type, quantity, quality, agreed particular purpose, accessories and instructions, sample or model, and the durability, functionality and safety reasonably expected by law. Examples may include the wrong version, material, physical colour or quantity, a dimension outside an agreed tolerance, delivery damage, or workmanship or performance that does not match the contract. Applicable consumer remedies may include repair, replacement, price reduction or termination under the statutory conditions.

A problem caused solely after delivery by misuse, accidental damage, unsuitable storage, unauthorised alteration or use outside the disclosed and agreed purpose is normally different from a lack of conformity existing at delivery. A later change of mind or dislike of an expressly approved design, physical colour, finish or specification that was correctly produced is also not, by itself, a manufacturing defect; any applicable withdrawal right is a separate question. We assess the evidence and cause in each case and do not use this distinction to exclude mandatory rights.

Benheraze 3D remains responsible for the work and obligations it actually undertakes. These terms do not exclude mandatory consumer rights or dispute routes. Please contact us first about a problem; independent cross-border consumer guidance is available through the European Consumer Centres Network.

You can send a CAD or 3D-modelling enquiry from Ireland without an account and continue through your private project link. Shop purchasing, paid cross-border quotes and physical delivery to Ireland are not enabled. We will confirm eligibility and contract terms before any paid work is offered.

Where shop purchasing is available, the product page identifies the item, options, price and production time. Before confirming, you can review and correct items, quantities, personalisation and delivery. The summary shows applicable tax, shipping and the total. A basket summary is not itself a paid order; you confirm the payment obligation at the next step. Shop purchases require a verified account. CAD and custom projects use their own quotation.

You can request a CAD or 3D modelling project without an account and continue by private email link. An account is required only for shop purchases where those are available, and can keep eligible projects and orders together. Earlier requests are linked only after identity and private access have been verified. A company may authorise users with different permissions and must keep these up to date. Negotiated prices, resale and partner-brand production apply only when separately agreed and enabled.

A digital product is a file, not a physical item. Before buying, check the formats, stated compatibility and licence. The licence specifies whether personal or commercial use is allowed; it does not automatically transfer design rights or permit redistribution of the file. Access depends on confirmed payment. For immediate access, we separately request express consent to begin supply and acknowledgement of the loss of the right of withdrawal under the applicable legal conditions. Statutory conformity rights remain.