Cookie policy

Cookies are small pieces of information saved on your device when you visit a website. Some are needed to protect forms, keep you signed in to your projects and remember your cookie choice. Access ends after about 72 hours (3 days) without use. These cookies are not used for advertising.

With your permission, we look at the pages and examples you view, how you use the calculator and where forms may be difficult to complete. We also consider language, approximate country, how you arrived at the site, general device information and how quickly pages open. This helps us understand what interests visitors and make browsing and sending enquiries easier. This analysis only starts with your permission.

We do not link your browsing to your name or a marketing contact list. The messages you write, files you send, payment details and activity in your private area are not part of this analysis. We do not record your screen or use these details for personalised advertising.

Allowing or declining analytics is equally easy. If you change your mind, use the Cookies link at the bottom of the page or the buttons below. Withdrawing permission stops the analysis and deletes the browsing details linked to the choice you are changing. If you delete cookies, we will ask you to choose again; in that case, details of earlier visits are deleted under the usual retention period. We also respect the privacy preferences your browser shares with us.

Your cookie choice is saved for 180 days. Browsing details used for this analysis are deleted after 90 days. To keep a record of your choice and any changes, we retain that record for up to 90 days after the choice expires. Only authorised people at Benheraze 3D can access the information.

Declining analytics does not stop you from sending enquiries, making payments or accessing your projects. However, blocking all cookies in your browser settings may affect essential features. Read our Privacy policy to learn how we use your data, understand your rights or find out how to contact us.

If you allow analytics, we count product views, additions to the basket and the start of an order. We also check, in summary, whether these visits led to a paid purchase. Your name, address, personalisation text and files are not included in this analysis. Records needed to fulfil orders are kept separately, even when you decline analytics.

If you allow analytics, we also keep shop search terms, the number of results and products opened from searches for the same 90-day period. This helps us understand which solutions are missing. We try to exclude searches containing contact details or links; please do not enter personal information in the search box. We do not store individual keystrokes before you search. You can decline or withdraw permission without losing access to the shop.