Complaints and dispute resolution

Email suporte@benheraze3d.com with the reference, a clear description, the expected outcome and any relevant photographs or files. Do not send passwords or the full private link. We assess the matter in the context of the project and reply with the applicable solution.

Ireland is not yet open for orders. Irish complaint-handling, alternative dispute resolution and court information must be confirmed before this page is published for customers.

The CCPC provides consumer information for Ireland. Contact Benheraze 3D first about an existing project or order; keep your proposal, payment evidence and relevant messages.

• CCPC — Competition and Consumer Protection Commission↗
• CCPC — Your consumer rights↗
• CCPC — Buying online↗
• CCPC — Buying digital content and services↗
• CCPC — Consumer Rights Act 2022↗
• Data Protection Commission — Data Protection: The Basics↗
• Data Protection Commission — Cookies and Other Tracking Technologies↗
• Ireland consumer information — Department of Enterprise, Tourism and Employment↗
• European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013↗
• CCPC — Buying online: cancellation information↗

Nothing in a contract is intended to remove any consumer protection or dispute route that applies by law. Market-specific terms require legal review before Ireland is opened.

If you contact us about an existing project, include its reference and keep copies of relevant proposals, payment evidence and correspondence. Do not send passwords or private access links.