Privacy policy

BENHERAZE 3D controls processing associated with the service, with an operational base in Beja, Portugal. Contact: geral@benheraze3d.com. The operator’s full legal identification is available in the Terms and conditions and appears in the proposal before any contract.

We may process identity and contact details, company/tax number, project category and description, measurements, photographs, drawings, models and other files, material/colour preferences, decisions, proposal, delivery address, payment, billing, shipping, support, IP address, browser and security logs. We do not ask for special-category data.

We use data to respond and assess a request (pre-contract steps), model, quote, manufacture, charge and deliver (performance of a contract), comply with legal duties, and prevent abuse or defend rights (legitimate interests). Acknowledging this policy only confirms that the information was provided. Any marketing communication would require a separate, revocable choice.

Submitted files are not published. They are available only in the private project area and to the people or providers who need them to deliver the service. Send only the material required for the project, and do not include passwords, medical information or third-party content without permission.

Only providers needed for hosting, email, payment, carriage, accounting and technical support receive necessary data, as may authorities where legally required. We do not sell data. Any transfer outside the EEA must use a valid GDPR safeguard.

Requests and files are kept only for as long as needed to deliver and support the project, normally up to 365 days, unless deletion is requested or a legal reason requires longer retention. Contracts, invoices and payment records follow applicable statutory periods. We use appropriate technical and organisational measures to limit access and protect data against loss, alteration or unauthorised access.

You may request access, correction, erasure, restriction, objection or portability where applicable by emailing geral@benheraze3d.com. We may verify identity. You may also complain to Portugal’s CNPD (cnpd.pt) or another competent data-protection authority.

The service is not directed to children. A legal representative should handle any request on behalf of a minor. Material changes are published with a new date and do not reduce acquired statutory rights.