Answers before you submit a project

Yes. Send an idea, measurements, photos, a sketch, technical drawing or reference part. We assess feasibility and identify what is missing.

For manufacture: STL, 3MF and OBJ. For design: STEP/STP, IGES/IGS, DXF and DWG. We also accept PDF, images and ZIP reference packages. An accepted format is not automatically production-ready.

We can assess it. We need to understand interfaces, dimensions and why it failed. Hidden geometry, unknown materials or safety requirements may prevent responsible reproduction.

You can request one unit. For 3D printing, the proposal calculates machine time, required material and the agreed delivery for the actual quantity.

We can produce batches when time, capacity and consistency are suitable. At high volumes, we compare whether another process would be more economical or stable.

Describe indoor/outdoor use, heat, moisture, UV, impact, flexibility and load. We recommend from materials that are actually available and explain limitations.

FDM leaves layer lines. Orientation, layer height, material and finishing change the result; visual requirements are agreed before manufacture.

We work with tolerances, not mathematical perfection. Critical fits may need a defined clearance, sample or adjustment.

It depends on available information, modelling, material, machine duration, quantity and queue. The proposal contains an estimate after review.

Files are kept in the private project area and shared only through the secure access sent to the customer. They are not published on the website.

The customer must be authorised to use submitted files and references. Rights to created modelling, delivered formats and reuse are defined in the proposal.

The exact model or revision, important dimensions and tolerances, material, available physical colour, finish, quantity, intended use, known limitations, price and estimated timing. If we create the model, you first review and confirm the shared version in the private project area.

Tell us as soon as possible. We stop the affected work and assess the correction. You are responsible for the accuracy and rights of supplied information; we remain responsible for using it correctly, carrying out the agreed review and performing our own modelling and manufacturing work competently.

For example: the wrong approved version, material, colour or quantity; a dimension outside an agreed tolerance; transit damage; or workmanship or performance that does not match the contract. Provide the reference and any useful photographs or files so we can review and provide the remedy required by law.

Misuse, accidental damage after delivery, unauthorised modification, use outside the disclosed purpose, a later change of mind, or dislike of an expressly approved design, colour or specification correctly produced are not the same as a manufacturing defect. This distinction never removes mandatory consumer rights.

Destination, cost, method and any restrictions are confirmed in each proposal. Selecting another website language does not automatically change delivery availability.